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Corporate Office
Airports Authority of India
Rajiv Gandhi Bhawan,
Safdarjung Airport,
New Delhi - 110 003
Ph : 91-11-24632950

Passenger Facilities

Airport Manager (Airports Authority of India) Office

Airport Manager Office is located at each terminal for the assistance of passengers round the clock. This office coordinates among the various agencies to ensure smooth flow at the airport. For any assistance required by physically challenged, senior citizen, sick passengers, unaccompanied minors, lost and found property, complaints/ suggestions, this office can be contacted.

Retiring Rooms
Retiring Rooms - Availability
Rooms
Beds
Terminal - IB (Domestic) 9* 22
Facility is not Available
*Seven rooms are two bedded and 2 rooms are provided with 4 beds.
 
Dormitory No. of Beds
Terminal - IB 08
Terminal - II(in car parking) 62 (Airconditioned-11)
 
Charges
Particulars Amount in Rs. per 24 hrs. or part
Single Bed (A.C) Rs. 450/-
Double Bed (A.C.) Rs. 650/- *
Dormitory S/Bed (A/C) Rs. 250/-
Dormitory S/Bed (Non-A/C) Rs. 90/
* Rate valid for family only
 
Procedure to avail the facility
  • Contact Airport Manager of respective terminal for allotment (round the clock).
  • Transit passenger with confirmed Airline ticket for onward journey within 24 hour are allotted one bed per person in retiring rooms and dormitory.
  • Not more than two passengers are allowed in two-bedded room.
  • If a passenger has been allotted bed in room with more than one bed, it will be subject to other passengers joining him at any time for which he can have no objection.
  • Children below 12 year can stay with the occupant without extra charges.
  • Beds are allotted subject to availability on first come first served basis and no prior booking is accepted
 
 
Left Luggage Facility
If you are staying for a short while and do not require all of your belongings, you may use the Left Luggage facility located in the premium Car Park Area at Terminal II and general car park opposite Terminal IB.

Charges (24 Hours)

Baggages like Helmet, Handbags & Briefcase Rs. 5/-
Baggages up to 30 Kgs. Rs. 15/-
Baggages beyond 30 Kgs Rs. 20/-
 
Baggage Wrapping Service

Those who wish to get their baggage properly packed before check-in can utilise this service near x-ray machines at departure level, Terminal II at a cost of Rs. 100/- per bag. Please make sure that you collect a money receipt for the service.

 
 
Infant Lobby

For the privacy of mothers who wish to nurse their infants, a well-equipped Infant Lobby with toys, baby cot and a female attendant is available, in every terminal.

 
 
Facilitation Counters

Facilitation counters are located in Departure Hall and inside Customs Hall near belts. Passengers can contact these counters for any type of information. Facilitation counter inside Customs Hall is also manned by staff of Airlines, Tourist Dept. along with the staff of Airports Authority of India.

 
Banking/ Money Exchange Service

Banks are located at various convenient locations. Exchange currency from these authorized banks only and obtain official receipts. Thomas Cook counters are also available for money exchange. ATM of ICICI Bank is also available at Terminal 1A and Arrival Visitors Area of Terminal II

 
 
Railway Reservation Counter

Railway Reservation Counter is located outside the Custom Hall (Terminal II). Arriving passengers can book their railway tickets from this counter. Timings 8 am to 8 pm. (25653775)

 
 
Post & Telecommunications

Postal facility is available in each terminal. At Terminal II, Post Office is located in the Departure Hall. The services offered at this counter are Telegrams, fax, STD calls, sale of Postal Stamps, Post cards, Registered Letter, Speed Posts etc. International Departure passengers can use this facility before approaching for immigration check. (25652323. Fax: 25652329)

 
 
STD/ISD/PCO Booths

This facility is available at various points in the airport.

 
 
Doctors on Call

Free medical facilities are available at the airport. Contact the Airlines you are travelling or the Airport Manager, Airports Authority of India in case of requirement.

 
Chemist

A well-stocked chemist shop is located at the Departure area, Terminal II to meet last minute requirement of passengers.

 
 
Automatic Flight Information System

International Terminal - 25652121
Domestic Terminal - 25672323

 
 
Transit Lounge - Terminal II
You can spend your spare time here shopping, visiting snacks bars, and watching TV. Keep an eye on the flight Information Display Board and proceed for the Security Check.
 
 
Duty Free Shops

If you want to do a bit of shopping, there are Duty free shops offering handicrafts, garments, electronic goods and alcohol in the Transit hall. Payment is accepted in foreign currency only.

 
 
Airport Lounges

Reserved Lounge

Reserved Lounges are provided in each terminal for the listed dignitaries. This facility is strictly as per the entitlement list circulated by the Ministry of Civil Aviation, displayed prominently in each lounge. At International Terminal, Reserved Lounges are located at the following locations.

a) Arrival - East Wing after immigration check.

b) Departure - Opposite Airport Manager Office.

Ceremonial Lounge

Airports Authority of India has provided exclusive Lounges for the handling of VVIP movements through IGI Airport. Ceremonial lounges are located at Terminal II and Terminal 1B. Entitlement is strictly as per list circulated by the Ministry of Civil Aviation.

Lounges

Indian Airlines and Air Sahara have provided exclusive lounges for their club class passengers in Terminal 1A and Terminal 1B respectively. Air India's Maharaja Lounge is located in transit area at Terminal II. Apart from exclusive airline, lounges managed by leading five star hotels are available in transit area, Terminal II.

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For any Suggestion/Feedback/Comments,contact apdigia@aai.aero

 

Corporate Office
Chief Vigilance Officer
Room No. 237, A-Block
Airports Authority of India
Rajiv Gandhi Bhawan, Safdarjung Airport,
New Delhi -110003
Ph : 91-11-24651094

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